QUICK GUIDE

Our application provides you fast and convenient access to your Red Sox account, actions you can take on your tickets, and the ability to buy tickets on our Replay™ Marketplace.

  • OVERVIEW

  • What is Red Sox Replay?

    Replay is the Official Red Sox Ticket Resale Marketplace where ticket owners can post their tickets for purchase by other fans. As such, it is the safest, most secure, and most trustworthy site and the only resale marketplace backed by the Boston Red Sox.

  • What is My Red Sox Tickets (My Tickets)?

    My Tickets is your personal online account manager, available from your desk or anywhere you travel via a mobile device. Using My Tickets, you can view your tickets to events, take specific actions on your tickets, and produce a barcoded ticket for entry into the venue.

    My Tickets also includes features to allow you to edit your account settings and to maintain a list of friends.

  • What Actions Can I Take on Tickets?

    The most common action is viewing your tickets for entry into the venue. You can also post your tickets to the Red Sox Replay Marketplace, which allows you to list your tickets for sale at a price of your choosing. You can also Toss your tickets to friends, which moves the tickets from your inventory list into your friend's inventory list where they can then be used to enter a game. Tickets can also be donated to the Red Sox Foundation, or printed for use.

  • Buying and Selling Tutorials

    For video tutorials on buying and selling on Replay, please visit http://boston.redsox.mlb.com/bos/ticketing/redsoxreplay.jsp.

  • BUYING TIPS

  • Using the Filter

    The filter is designed to rapidly narrow down results to those that meet your criteria:

    • No. of Tickets – Set the number of tickets that you wish to purchase.
    • Price Range – select the desired price range for your budget.
    • Additional/Seating Options – Use the checkboxes to find the right seats, ex. near an aisle or accessible seating

    Changing the filter options will reset the venue map and listings, showing you only listings that meet the updated criteria. Reset: resets the filters back to the defaults.

  • How to Use the Venue Map

    Sections with ticket availability will be highlighted on the venue map.

    On a smartphone or tablet, use familiar gestures to interact with the venue map:

    • Tap – Tapping on a highlighted section will zoom the map to the selected section. When zoomed in to a section, tapping again will zoom back out.
    • Double Tap – Double tapping anywhere on the venue map will zoom into that area. You can use double tap several times to increase the zoom level.
    • Pinch – Pinching your fingers together will zoom out on the venue map.
    • Spread – Spreading your fingers apart will make the map larger and can be used to zoom into an area on the map.
    • Drag – Holding your finger on the map in conjunction with a dragging motion will move the map around.

    On a desktop PC, use the mouse to interact with the venue map:

    • Click – Clicking the mouse on a highlighted section will zoom in on the selected section. Click on the section again to zoom back out.
    • Double Click - Double clicking anywhere on the venue map will zoom into that area. You can use double click several times to increase the zoom level.
    • Mouse Wheel or Track Pad (Mac) (if available) – Scrolling the mouse wheel or two fingers with the track pad can be used to zoom in and out of areas of the venue map.
    • Click and Drag – Clicking the mouse and holding the mouse button down while moving the mouse will move the map around.
  • Viewing Listings/Availability in Different Sections

    Interact with the venue map to view details in different sections:

    • Use the pinch gesture or the mouse wheel/track pad to zoom out so that you can select a different highlighted section.
    • Use the drag or click-and-drag action to move to other highlighted areas of the venue that contain listings/availability matching your filter criteria.
    • Use the filter options to reset your selections. Select the filter icon and click or press OK.
  • Interactions and Symbols

    The User Interface displays information and symbols that provide you with guidance in your selections:

    • Tapping or clicking on a tile selects it. A colored bar will appear on the left side of the listing as depicted below.

    • Tapping or clicking on a tile a second time selects it for checkout as shown below:

    To de-select the tile, tap or click on another tile or use the filter to reset your selections.

    • Tapping on the tile a third time will take you to the payment page.

    • Tiles contain details about the section, row, seats, and the price for each seat. Additional symbols and actions are described below:

    - The binoculars symbol is interactive. Tapping or clicking on the binoculars will show a view from the selected section.
    - When a listing contains seats that can be split, the split symbol is displayed. The listing contains more seats that have been filters to your requested quantity.
    - More seat details is interactive. Tapping or clicking on this area of the tile will show the additional details.
    - The badge shown to the left indicates a listing includes parking.
    - The badge shown to the left indicates an aisle seat is included in a listing.
    - The badge to the left indicates accessible seating.
    - The pencil symbol indicates that an edit option is available. When associated with a seat, the edit action allows you to edit the buyer price selection (e.g. Adult, Child).
    - In a cart, the gear symbol provides options including cancelling the selection.

  • BUYING ON RED SOX REPLAY

  • How can I be sure that I am buying legitimate tickets on Replay?

    Replay is the only secondary market website that is completely electronically integrated, meaning that only tickets that have been authenticated by the Red Sox can be offered for sale. We are so confident in the authenticity of the tickets offered that we promise to provide you with equivalent or better seats if there is an issue with your order. If equivalent or better seats are not available for a particular game we will issue a 200% refund (2x the price you paid for your tickets).

  • How will I receive my tickets?

    All tickets are delivered electronically to your My Tickets account. Simply login to your account and print your tickets, or access them on your phone via the Ballpark app.

  • Can I have paper tickets mailed to me?

    All tickets purchased on Red Sox Replay will be delivered digitally. You will have the option to view your tickets on your mobile device via MLB.com Ballpark app or you can login to your My Tickets account to print your tickets at home.

  • How much does it cost to buy tickets on Replay?

    A 15% transaction fee will be added to each order, similar to other secondary market websites. Additionally, there will be a $5 per order processing fee applied at checkout. So, by way of example, if you buy two tickets for $100 each, your total charge would be $235 ($200 for the tickets, $30 transaction fee, and $5 processing fee).

  • Can I buy tickets on my phone?

    Yes! Replay is accessible on your mobile device, tablets, or desktop/laptop computer. Access the site in your browser at redsoxreplay.com, or download the official MLB Ballpark app for your mobile device.

  • Why should I buy on Red Sox Replay instead of another site?

    In addition to being the only electronically integrated and completely secure resale marketplace for Red Sox tickets, Replay provides incentives to Season Ticket Holders to list on the site, ensuring the best possible seat locations.

  • How do I contact Customer Service if there is an issue?

    Our call center is open daily from 10 a.m. until 8 p.m. (Eastern Time) Monday – Friday, and 12 p.m. (noon) until 5 p.m. (Eastern Time) Saturday and Sunday, and can be reached at 877REDSOX9. Additionally, feel free to email us at redsoxreplay@redsox.com and we will get back to you as soon as possible.

  • My Tickets

  • What if no tickets are displayed in the Ticket List?

    Make sure that you have logged in with the correct My Tickets or MLB.com account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office at the ballpark for assistance.

  • What if I can't load My Tickets on the Ballpark application?

    If you are unable to load My Tickets from the Ballpark application, then please go to the box office for assistance. You may also have been provided with a url to load My Tickets in your web browser. My Tickets from the Ballpark application is the same application available via a mobile web browser

  • What if the barcode isn't displayed in the Ticket View?

    If no barcode is displayed, then your ticket may not be eligible to present for entry through My Tickets. If no barcode is displayed, then please go to the box office for assistance.

  • What if the barcode on my device can't be scanned?

    My Tickets will automatically increase the brightness on iOS phones; for Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within My Tickets is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.

  • If I have more than one ticket for the game, do I have to present all tickets at the same time?

    If you have a barcode on your home screen, a scan of this barcode is equivalent to presenting all tickets at the sa your party are present. If some are not present and have their own printed tickets, you should go to the individual ticket view and only scan in with the tickets for each patron present and ready to enter. At the ticket level, all active and unrestricted tickets associated with your My Tickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via My Tickets. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.

  • What if I lose connectivity after I've retrieved my tickets?

    The data associated with My Tickets will be saved to a storage area on your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may not be available at the ballpark, we encourage patrons to download their tickets before heading to the game.< your party are present. If some are not present and have their own printed tickets, you should go to the individual ticket view and only scan in with the tickets for each patron present and ready to enter. At the ticket level, all active and unrestricted tickets associated with your My Tickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via My Tickets. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.

  • If I select tickets using My Tickets can I still print them out at a kiosk?

    Since retrieved tickets will now be considered printed, the tickets will not be available for pickup at a kiosk. Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

  • If I select tickets using My Tickets can I still have them printed at a will call window?

    Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

  • Selling on Red Sox Replay

  • How do I sell my tickets?

    All sales on Replay will go through My Tickets, allowing us to ensure the validity of all tickets listed on the exchange. To begin, simply head to www.redsox.com/mytickets and login to your My Tickets account. Once there, simply select the tickets you wish to sell, set your price, and post them for resale.

  • How should I price my tickets?

    When listing your tickets, we recommend looking at other listings to get a sense for where the market price is for your particular tickets. If you feel that there is not sufficient demand to sell your tickets at the price desired, we encourage you to consider donating them to the Red Sox Foundation via our automatic donation option. This will help ensure that your tickets will be used by those who would otherwise be unable to attend a game while also providing you with a tax deduction for the full face value of your tickets.

  • Why should I list on Replay rather than another site?

    1. Official Marketplace - Replay is the Official Resale Marketplace of the Red Sox. As such, it is housed within My Tickets and is the safest, most secure and trustworthy site and the only one backed by the Boston Red Sox.
    2. Convenience - Replay is the only electronically integrated site, making it simple to list tickets for resale with just a few button clicks. When tickets are sold, they are digitally delivered safely and securely to the buyer, without the need to hassle with printing and mailing like other marketplaces.
    3. Lower Fees - Base seller fees are among the lowest in the industry with the opportunity for 0% seller fees for Season Ticket Holders.
    4. Rewards - Earn Red Sox Rewards points with every completed sale.
    5. Automatic Ticket Donation - Receive value for tickets that do not sell in the form of a tax deduction from the Red Sox Foundation as well as Red Sox Rewards points, ensuring that your tickets never go to waste.

  • How do I edit or cancel an existing listing?

    From a desktop PC, simply head to your My Tickets account and visit the My History tab. Select the listing you would like to adjust, and either edit or cancel it at your leisure. The desktop version of My Tickets includes some features not yet available on a mobile device, edits and cancellations can only be done via the desktop.

  • How long will my tickets remain posted for resale?

    You will be able to set the expiration time when you post your tickets for resale. All listings will expire two hours prior to game time, unless you have selected an earlier date and time. You will receive an email notification if your offer expires. If you select the option to auto-donate your unsold listings, your offer will expire 48 hours before game time and your tickets will automatically be donated to the Red Sox Foundation, resulting in a tax deduction.

  • Do I have to ship my tickets?

    Nope! Because all of the tickets listed on Replay are electronically verified, there is no need to print and mail your tickets. Unlike other sites, you will never need to mail tickets.

  • What is the charge for selling on Replay?

    A standard 10% transaction fee will be assessed to completed sales, comparable with other sites in the industry. In addition, seller fees for Season Ticket Holders are just 5% and these funds can be applied as a credit towards the following year's renewal invoice. In other words, as long as tickets are renewed for the following season, all seller fees are put toward that payment. There is no charge to list tickets that do not sell.

  • How do I receive my money after selling my tickets?

    The proceeds for all sales will be applied to your Red Sox account, and will be available to be applied to your Season Ticket renewal (if applicable). To request a payout via check, please contact Replay customer service by phone at 877-REDSOX9 or by email at redsoxreplay@redsox.com. For sales associated with postseason games, the credit will not be available until the game has been played.

  • Can I list physical tickets on Replay that do not appear in My Tickets?

    All patrons are required to post tickets on Replay via their My Tickets account. As such, only the account holder of record is able to post tickets for resale on Replay. This allows us to ensure that all tickets being listed on Replay are 100% authentic, preventing any opportunity for fraud.

  • How do I contact Customer Service if there is an issue?

    Our call center is open daily from 10 a.m. until 8 p.m. (Eastern Time) Monday – Friday, and 12 p.m. (noon) until 5 p.m. (Eastern Time) Saturday and Sunday, and can be reached at 877REDSOX9. Additionally, feel free to email us at redsoxreplay@redsox.com and we will get back to you as soon as possible.

  • Account Management

  • Can I login with my My Tickets account and password or with my MLB.com account and password?

    To login to My Tickets from within the At the Ballpark app, users may login with their My Tickets account and password, which may be different from their MLB.com account and password. Users may login with their MLB.com credentials if their MLB.com login is linked to their My Tickets account.

  • How do I link my MLB.com account and My Tickets accounts?

    Log in to the full My Tickets site with your current My Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.

  • What if I don't have a My Tickets account?

    If you have an MLB.com account but do not have a My Tickets account, go the full My Tickets site and select Create a New Account. If you do not have an MLB.com account, you will be able to create one after you log in to My Tickets.

  • How do I retrieve my My Tickets account password?

    From a desktop PC, the login screen provides an opportunity to reset your password. Resetting your password will send a new password to the email address on the account. Resetting your account is currently only available from a desktop PC, the ability to reset the password is not available on a mobile device.

  • What if I forgot my MLB.com password?

    A customer can request a new MLB.com account password from the Ballpark application "Settings > MLB.com Account" section by tapping on "Forgot password."

  • What if I have more than one My Tickets account?

    Some patrons will have more than one My Tickets account for a specific team. When logging into My Tickets using the My Tickets account name and password, the login will be to a specific My Tickets account. When logging in using MLB.com credentials, it is possible that a patron may have more than one linked My Tickets account. When this occurs, the patron must select the target account to complete the login.




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